Delete your Student Compass account

Student Compass · app ID com.studentcompass.app

You can delete your Student Compass account and personal data at any time. You do not need permission, and you do not need to explain why.

Option 1 — delete it yourself in the app (fastest)

Open Student Compass and sign in.
On the Home screen, tap the settings icon in the top right.
Tap Delete account.
Type DELETE to confirm.

Your account is deactivated and signed out immediately.

Option 2 — request deletion without the app

If you have uninstalled the app or cannot sign in, email us from the address associated with your account and we will delete it for you.

Email your request

Send to contact@studentcompass.nl with the subject “Account deletion request”, from the email address you signed up with.

Email a deletion request

We verify that the request comes from the account holder, then confirm once it is done. We respond within 30 days, as required by the GDPR.

What gets deleted

Permanently removed

Your account and login
Your profile, including photo, university, nationality and interests
Your buddy profile, connections and messages
Your Scout conversation history
Your saved monthly budget figure
Your calendar entries
Your procedure progress, checklists and saved favourites
Your push notification tokens
Blocks you created, and blocks other users placed on you

What we have to keep, and why

Retained after deletion

Purchase records. If you bought a subscription, we keep the transaction record because tax law requires it. It is no longer linked to a usable account.
Moderation reports. Reports involving you, whether you made them or they were made about you, are kept so they can still be acted on. Deleting an account does not withdraw a report. They are held separately from your account and are deleted 12 months after the report is resolved.

Timing

Your account is deactivated immediately: you are signed out, you can no longer sign in, and your profile stops being visible to other users. All personal data listed above is then permanently deleted after 30 days.

The 30 days exist so an accidental deletion can be reversed. If you change your mind, contact us within that window. After 30 days the data is gone and cannot be recovered.

Subscriptions

Deleting your account does not cancel an active subscription. Cancel it in your App Store or Google Play account settings, otherwise billing continues.